Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, platform, and services provided by Aerzoom, Inc. ("Aerzoom," "we," "us," or "our"). By accessing our website or entering into a partnership agreement with us, you agree to be bound by these Terms.

1. Services

Aerzoom operates an autonomous aerial delivery platform designed to transport medical cargo — including blood products, organs, medications, and diagnostic specimens — between licensed healthcare facilities in the United States. Our services are provided exclusively to qualified healthcare partners who have executed a separate agreement with Aerzoom.

Access to our operational platform is not available to the general public. Use of our website is available to anyone, subject to these Terms.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into agreements on behalf of your organization to use our services. By using our platform, you represent and warrant that you meet these requirements.

3. Partner Responsibilities

Healthcare partners using Aerzoom's delivery services agree to:

• Ensure all cargo submitted for delivery complies with applicable federal, state, and local regulations, including FAA Part 107 rules and applicable medical transport laws.
• Properly package, label, and prepare all medical cargo per Aerzoom's specifications and any applicable chain-of-custody requirements.
• Designate authorized personnel to coordinate pickups and deliveries at approved landing zones.
• Maintain all required licenses, accreditations, and regulatory approvals for the handling and transfer of medical materials.
• Not use Aerzoom's platform to transport any prohibited, controlled, or hazardous substances except as expressly authorized in writing.

4. Prohibited Uses

You may not use our website or services to:

• Violate any applicable law or regulation.
• Transmit or transport cargo that is illegal, dangerous, or not authorized under your partner agreement.
• Interfere with or disrupt our platform, servers, or network infrastructure.
• Attempt to gain unauthorized access to any part of our systems.
• Reverse engineer, decompile, or attempt to extract source code from our software or aircraft systems.
• Misrepresent your identity or affiliation with any person or organization.

5. Intellectual Property

All content on our website and within our platform — including but not limited to text, graphics, software, aircraft designs, firmware, and algorithms — is the exclusive property of Aerzoom, Inc. or its licensors and is protected by United States and international intellectual property laws. No license to use our intellectual property is granted except as expressly set forth in a written agreement.

6. Disclaimer of Warranties

Our website is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. Aerzoom does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Operational delivery services are governed by the terms of your executed partner agreement, which may include additional or different warranty terms.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Aerzoom, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages. Our total liability for any claim shall not exceed the amount paid by you to Aerzoom in the twelve months preceding the claim, or $100, whichever is greater.

8. Indemnification

You agree to indemnify, defend, and hold harmless Aerzoom and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your use of our services.

9. Regulatory Compliance

Aerzoom operates in a heavily regulated industry. Our flights are conducted in compliance with FAA regulations governing unmanned aircraft systems. Partners are solely responsible for ensuring that their use of our services complies with all applicable healthcare, transportation, and privacy laws, including HIPAA where applicable.

10. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

11. Changes to These Terms

We may revise these Terms at any time. We will post the updated Terms on our website with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, please discontinue use of our website.

12. Termination

We reserve the right to suspend or terminate your access to our website or services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.